Burnelviax provides client programs including weight loss, body firming, body toning, and body composition analysis options. This framework establishes the rules governing updates, cancellations, and return requests for our options. By scheduling slots through our digital platform, you establish a contract governed by these operational structures. If any user finds these structural points unacceptable, they must avoid booking service appointments with our team.
Booking Finalization and Payment Windows
Clients utilize our online portal to initiate consultation requests. Every pending request requires confirmation via direct execution of payment transactions at our physical office space. This step must conclude within forty-eight hours of starting the initial web transaction. Our office is at 31 Queen's Road Central, Central, Hong Kong.
At our office counter, we accept all standard forms of payment, including physical cash, major credit cards, local debit cards, and mobile digital wallets. Failing to supply full transaction parameters at the office within 48 hours causes automatic cancellation of the reservation slot. This rule ensures all available dates remain accessible to the public. Once payment processes completely at our office location, the booking achieves finalized status for the selected calendar date.
Cancellation Guidelines
We maintain structured cancellation parameters to manage staff availability. If you choose to cancel a completed appointment, a formal notice must reach our customer support team at least 24 hours before the scheduled time. Cancellations matching this window become eligible for alternative slot scheduling or return processing. Any cancellation notice received less than 24 hours prior to the session start time will not qualify for transaction adjustments. Consequently, all paid fees associated with that specific session face complete forfeiture.
Rescheduling Rules
Clients can request appointment time alterations subject to availability guidelines. Rescheduling notices must be sent to our support inbox at least twenty-four hours before the appointment. If a rescheduling request arrives inside this 24-hour boundary, our team shifts the booking to another available slot without penalties. Requests arriving after the strong>24-hour timeline are rejected, and the original time remains binding. If the client misses that slot, the session is categorized as a no-show.
Late Arrivals
Arriving on time supports operational consistency. Individuals must arrive ten minutes prior to their session. Late arrivals cause a reduction in the remaining time of the scheduled session. The session terminates at the original scheduled time to avoid disrupting subsequent client appointments. If a client arrives significantly late, Burnelviax maintains the right to cancel the session entirely or reschedule it based on scheduling patterns. The full transaction amount applies to shortened or cancelled sessions resulting from late arrivals.
No-Show Events
Failing to attend an appointment without supplying a 24-hour notification is classified as a no-show. In these situations, the entire fee paid for the session is non-refundable and non-transferable. No session credits or alternative scheduling options apply to no-show events. This strict guideline maintains operational fairness for our entire customer base.
Refund Processing Framework
Refund approvals remain under the sole management authority of Burnelviax. When a return request is officially granted, we require your bank account parameters or the initial transaction records to process the movement of funds. Granted adjustments initiate within 1 business day from the approval milestone. The time required for balances to show in your personal statements depends on external payment entities and banking institutions, taking up to 7 business days.
Identity Demands
Clients must provide a valid government-issued photo identification card prior to their initial session or upon specific administrative request. This policy supports security parameters and matches name inputs. If a client fails to provide valid photo identification, the session is cancelled or refused without refund allowances.
Statutory Regulations and Compliance
This structure complies with the consumer protection legislation of the Hong Kong Special Administrative Region. Our operational standards follow the Contracts Ordinance (Cap. 623) and the Trade Descriptions Ordinance (Cap. 362) to maintain absolute clarity. The Supply of Services (Implied Terms) Ordinance (Cap. 457) regulates our duty to deliver programs with reasonable skill and diligence. All liability limitations follow parameters outlined in the Control of Exemption Clauses Ordinance (Cap. 71). Data management practices match the Personal Data (Privacy) Ordinance (Cap. 486). These laws protect user privileges while outlining company operational limits.
Instruction Compliance
Clients must follow all pre-appointment and post-appointment guidelines delivered by our team. These steps are necessary for the effectiveness of weight loss, body firming, body toning, or body composition analysis programs. Burnelviax does not accept responsibility for poor results, physical issues, or unexpected bodily reactions caused by non-compliance with these manual instructions.
Policy Alterations
Burnelviax updates these structural guidelines to reflect regulatory changes or service modifications. Updates become active immediately upon website publication. Users are encouraged to view these terms regularly to monitor ongoing updates.
Customer Assistance
For questions about cancellations or returns, contact our office via contact@burnelviax.com. Operational support hours run Monday to Friday, 10AM to 6PM, Hong Kong Time.